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CORONAVIRUS: HOW VICOSTONE IS RESPONDING
We at Vicostone are working hard to adjust to the new reality of dealing with the Covid-19 pandemic. During these uncertain times we would like to inform our customers of the steps we’re taking to ensure the safety of our employees and customers while maintaining the level of customer service you’ve come to expect from our company.
Vicostone Operations in Vietnam
Our operations in Vietnam are taking the necessary pre-cautions to safeguard both employees and products. They are spraying the products with disinfectant every eight hours. Every four hours they’re checking all employees for symptoms and taking their temperature. Containers are sprayed after the slabs are loaded and delivery trucks are sprayed in and out to protect against any spread.
Protecting Our Employees and Customers
Vicostone Canada has instructed our delivery drivers to begin wearing gloves and wiping down the delivery trucks before and after deliveries. Our sales representatives have also been given gloves and hand sanitizer to use but have been advised to limit physical contact to maintain the social distancing recommended by Public Health Canada. Our showroom staff have already begun to take responsibility for disinfecting frequently touched surfaces. Hand sanitizer and masks (if need be) are provided to all walk-in customers.
Company Assurance to our Customers
Our commitment is to continue to provide reliable customer service. Our staff will do their best to ensure there is minimal disruption to service by providing answers to your questions and requests. We will monitor the situation as it continues to evolve and apply any necessary steps to keep our workspace safe and to protect our employees and customers. Any change to our procedures, business hours and/or a potential closure or stop to deliveries, we will let you know as soon as possible.
Thank you for your continued support and business.